Matureasia Customer Support

ACCESS PROBLEMS:


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» I just signed up but was unable to get a login or password.
» I am a member but my username and password do not work.


Q:

I just signed up but was unable to get a login or password. Why?

A:

Connection problems during log in setup could prevent the ability to enter a username and password. In this type of situation.  Please use the details below depending if you signed up with Verotel or CCbill

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If you joined using Verotel;

Verotel customer Service is also available online at http://www.verotel.com/support/ 

Or you can contact us directly at support@matureasia.com please include your transaction number along with a userid and password you would like to use.

•

If you joined using CCbill;

Hours: 24 hours a day, 7 days a week, 365 days a year.
Phone: 1-888-596-9279
Email: consumersupport@ccbill.com
Fax: (480) 449-8820
Web Site: http://www.ccbillcs.com 

Or you can contact us directly at support@matureasia.com please include your transaction number along with a userid and password you would like to use.



Q:

I am a member but my username and password do not work. Why?

A:

If you have previously been able to log into the site and can no longer do so, the problem may be either:

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You have to enter the username and password EXACTLY as you entered them when you signed up. The server is cAsE sensitive, and upper and lower case must be exact or the login will be rejected.

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Did you forget your username and/or password? Please use the information above for Verotel and CCbill or again you can contact us directly.  You will need to provide TWO pieces of information to identify your account, transaction number, userid, email used to join the site, or the exact name on the card that you used to sign up.

•

Your login and password has been disabled. This can happen because either your membership has expired, or a rebill attempt failed. The credit card companies have many reasons for not allowing a recurring billing, including change of address, lack of credit or instructions from the cardholder. Finally the login and password may have been disabled because the username and login was found to have been traded and multiple users logged in under the same password.